State888 Support

1. Contacting support

Email support@state888.app with “State888” in the subject line. To help us resolve things on the first reply, please include:

• your State888 username;
• the email address on your account;
• your device and operating system version (for example iPhone 14, iOS 18);
• the app version, and a screenshot if something looks wrong.

We aim to respond within two working days. State888 is operated by BARDOS IT SOLUTIONS LTD from London, United Kingdom, so replies come during UK working hours.

2. Account and login

I can’t sign in

Check that you are using the same sign-in method you registered with — an account created with Google or Apple cannot be opened with an email and password unless you have also set one. Then confirm you have a working internet connection and that State888 is up to date in the App Store or Google Play.

I forgot my password

Tap Forgot password? on the sign-in screen and enter the email address on your account. If an account exists for that address, we email you a 4-digit code. Enter the code in the app, then choose a new password. There is no link to click: the whole reset happens inside State888.

A code can only be used once and expires after a while. If it has expired or you entered it wrongly too many times, request a new code from the same screen. Check your spam folder if the email doesn’t arrive within a few minutes.

I no longer have access to my email address

Email us from any address you can reach, and tell us your username and the old email address on the account. We’ll ask a few questions to confirm the account is yours before changing anything — this protects you from someone else taking over your account.

I think someone else has accessed my account

Change your password immediately if you use one, then email support@state888.app so we can help secure the account.

3. Sign in with Google or Apple

State888 supports Sign in with Google and Sign in with Apple. These confirm your identity and release a limited set of details — typically your name and email address. We never see your Google or Apple password.

• Sign in with Apple and “Hide My Email”: if you chose to hide your email, Apple gives us a private relay address instead. Mail we send to it still reaches you. If you email us from a different address, tell us your username so we can match the account.
• Duplicate accounts: signing in with Google and then with Apple using a different address creates two separate accounts. Email us if you have ended up with two and want one removed.
• Revoking access: you can review State888 in your Google account settings, or under Settings → Apple Account → Sign in with Apple on iOS. Revoking access there stops you signing in — it does not delete your State888 account. See section 13 for that.

4. Username and account setup

Your username is your unique handle on State888 — it’s how other people find and mention you. Usernames are first-come, first-served, so a name may already be taken.

During setup you also add your display name, profile photo, the sports you play, and your date of birth where requested. We use it to check you meet the minimum age that applies to State888 in your country — at least 16, or higher where local law requires it. You can edit your profile at any time from your profile screen. If you need a username changed and can’t do it in the app, email us.

5. Activity tracking

Starting and reviewing an activity

Choose your activity, start the recording, and State888 tracks the session with your device’s GPS and sensors. When you finish, you can review the route and the summary figures before saving it.

My distance or route looks wrong

GPS accuracy depends on conditions. The usual causes are:

• tall buildings, dense tree cover, tunnels, or indoor training;
• starting before your device has a GPS fix — wait a moment before you begin;
• battery-saver or low-power mode, which restricts location updates on both iOS and Android;
• Android battery optimisation stopping the app in the background — exclude State888 from battery optimisation to keep long sessions recording.

Figures produced by State888 are estimates, and shouldn’t be relied on for navigation, official scoring, or anything safety-critical.

The recording stopped when my screen locked

State888 keeps recording a route you started while the screen is locked, using the location permission you already gave it. On iPhone you’ll see the location indicator; on Android State888 shows an ongoing notification while it records. If a recording still stops, check that location is allowed with Precise turned on and that battery-saver or battery optimisation isn’t stopping the app — see sections 5 and 6.

6. Location permissions

Location is used to record GPS activities and, where you use them, to find nearby venues, events, clubs, and training partners.

iPhone

Settings → Privacy & Security → Location Services → State888. Choose While Using the App and turn on Precise Location — routes need it. State888 does not ask for Always: a recording you start keeps going with the screen locked.

Android

Settings → Apps → State888 → Permissions → Location. Choose Allow only while using the app and enable Use precise location. State888 does not ask for “Allow all the time”: while you record, it runs with an ongoing notification so the recording continues with the screen off.

You can withdraw location permission whenever you like. GPS-based features stop working until you grant it again; the rest of the app carries on.

7. Apple Health and Health Connect

State888 can connect to the health store built into your device — Apple Health on iPhone, Health Connect on Android — so your Sleep and activity balance and your daily totals reflect what your phone or watch already records. It is optional on both platforms, and State888 works fully without it.

State888 reads six things and nothing else: sleep, workouts / exercise, heart rate, active calories, steps, and distance.

On iPhone (Apple Health)

• Granting access: accept the categories you are happy with in the Apple Health sheet when State888 asks. Access is per-data-type, so you control exactly what is shared.
• Changing or revoking it: open the iOS Health app → profile icon → Privacy → Apps & Services → State888, or use Settings → Connected Services in State888.
• Writing back: an activity you record in State888 is also written to Apple Health as a workout, so it appears in Apple Fitness. Nothing else is written.
• Nothing appearing? Apple does not tell an app which categories you allowed, so State888 cannot show you a per-category status. If a figure is blank, check that category in the Health app and reopen State888.

On Android (Health Connect)

• Health Connect is required for this on Android. If it is not installed or needs updating, State888 tells you and can take you to install it.
• Granting access: allow the categories you want in the Health Connect permission sheet. You can grant some and refuse others — State888 uses what it can read and leaves the rest blank rather than estimating.
• Changing or revoking it: in Health Connect’s own app-permission settings, or from Settings → Connected Services in State888.
• Read-only: State888 never writes anything to Health Connect.

Where the data comes from

State888 reads your platform’s health store, not your watch or tracker directly. If a watch, fitness tracker, or another fitness app writes into Apple Health or Health Connect, whatever you allow from there is what State888 sees. Steps and distance are read as a daily total using the platform’s own aggregation, so a walk recorded by both your phone and your watch is not counted twice.

8. The 8·8·8 balance

State888 splits your day into three blocks — 8 hours sleep, 8 hours work, 8 hours life — so your training is read against your whole day rather than a single session. Activities you record contribute automatically, and where you have connected Apple Health or Health Connect, your sleep records and workouts can fill in Sleep and the sport part of Life too. Steps and distance are shown separately in Today’s activity and are never converted into hours. Your Work hours are never inferred from health data — they come only from the timer and your own entries. The balance is a lifestyle guide, not a medical or clinical measure.

9. Stories

Stories are short-form posts — a photo, or a recorded activity with its route and figures — shared with the people who can see your profile. Post one from the Stories entry point on your feed or profile.

• You can delete a Story you posted at any time.
• Even where a Story stops being displayed after a period, anyone who saw it may have captured it. Treat Stories as public, not private.
• Report a Story that breaches our Terms of Service using the report option on it.

10. Chat and messages

State888 has one-to-one and group chat, including voice messages. Voice messages need microphone permission, and sending photos needs camera or photo-library permission — both are requested the first time you use them and can be changed in your device settings.

Messages not arriving? Check that notifications are enabled for State888 in your device settings, that you have a connection, and that you haven’t blocked the other person. Messages are not end-to-end encrypted, and may be reviewed where they are reported or where there is a legal or safety reason.

11. Events and communities

Create or join events for sessions, meet-ups, and fixtures, and join communities built around a sport, club, city, or goal. Organisations, coaches, and venues can have their own presence so members can find them.

• Can’t find an event? Check your location permission and the filters or distance you have set.
• Organising an event? You are responsible for the activity itself, including permissions, insurance, and venue rules. BARDOS is not the organiser.
• Attending one? Use normal caution when meeting people you don’t know, and meet somewhere public where you can.

12. Reporting, blocking and safety

Every profile, message, community, event, result, and Story can be reported from within the app, and you can block any user — blocking stops them contacting you and hides your content from them.

We review reports and may remove content, restrict a feature, or suspend an account. For anything urgent — a threat, a risk to a child, or a safety concern — email support@state888.app with “URGENT” in the subject line, and contact your local emergency services if someone is in immediate danger.

A reminder on location privacy: routes you share can reveal where you live or regularly train. Consider that before publishing an activity.

13. Deleting your account

You can delete your State888 account and its data at any time, from inside the app or by requesting it here on the web if you can no longer access the app.

1. Open your Profile and tap the settings (gear) icon.
2. Choose Delete account at the bottom of Settings.
3. Type DELETE, confirm with your current sign-in method — your password, Google or Apple — and tap Permanently delete my account.

Full instructions, what gets deleted, and what may be retained are on the State888 account deletion page. Uninstalling the app does not delete your account, and logging out does not delete your account.

14. Privacy and your data

The State888 Privacy Policy explains what we collect, why, how long we keep it, and who processes it on our behalf. You can request a copy of your data, ask us to correct it, or ask us to delete it by emailing support@state888.app. UK and EU users can also complain to their data protection authority — in the UK, the Information Commissioner’s Office (ico.org.uk).